1. Terms and Conditions

1.1 These terms will apply to all services provided by Crio Collective as ("us" or "we") to you, the customer, ("you"). We will not accept any variation to these terms and conditions unless specifically agreed in writing by Crio Collective. By making a booking you have agreed to these terms and conditions in full.

2. The Services

2.1 If you have any particular requirements or requests (e.g. specific types of photograph, props or locations) please let us know in advance of a booking. In some cases, specific requests may require additional payment.

2.2 By booking a session with Crio Collective you confirm that you have considered Crio Collective’s photographic style and wish to proceed on that basis. You will not be entitled to a refund if you are not satisfied with the style of the photographs or the studio space. We reserve the right to delete any photographs that we consider to be unnecessary or of poor quality and to refuse to take or store any photographs that are deemed inappropriate.

3. Bookings and Deposit

3.1 All bookings will only be confirmed when a confirmation reply is made by our team and the required deposit amount is made and acknowledged by us with an invoice. We may make a provisional booking for our services or studio but no booking is guaranteed or reserved (and we will not be bound by any booking) until you have paid our deposit required.

3.2 We reserve the right to refuse any booking for any reason.

3.3 A deposit of 50% (non-refundable) will be payable to reserve a booking. The deposit must be received by us in cleared funds within 24 hours of your confirmation. Otherwise we reserve the right to let go of your slot. The balance of our charges must be paid within 7 days upon receiving final images (with watermark) together with the Invoice. Non-watermarked photos will be sent immediately after payment is made.

4. Price and Payment

4.1 You agree to pay our charges as agreed or as set out on our website from time to time (our standard charges may only be varied by express agreement. In the absence of such agreement our standard charges will apply).

4.3 All payments must be paid by Bank transfer or PayNow. Full payment details will be stated in the Invoice.

5. Cancellation & Rescheduling

5.1 If you cancel a reserved booking then your deposit will be forfeited and will not be repaid.

5.2 If we have agreed to a photo/video session at an outdoor location then we will not refund your deposit in the case of bad weather (but we will endeavour to find an alternative location or rearrange the next available shooting slot to both, Crio Collective and your availability).

5.3 We reserve the right to terminate a session immediately in the event that you are uncooperative, disruptive or abusive to us or any of our employees or contractors In the event that we terminate the agreement under this clause your deposit will be forfeit.

6. Intellectual Property

6.1 We will retain all intellectual property rights (including copyright) in the photographs and other materials delivered to you. We will be free to edit and enhance the photographs as we see fit (but we agree not to edit or modify any photograph in a derogatory or offensive manner).

6.2 Images that we feel are of poor quality or composition will be deleted and you will not have a right to receive all of the photographs that are taken during a photo session.

6.4 We will be entitled to use the photographs we have taken for you as assets for content production, ie. Gallery section of our website, and our social media platforms. We may also use any photographs in our own marketing or publicity materials. However we will inform you before displaying any photograph for your acknowledgement.

7. Liability

7.1 We will not be liable to you for any property damage or financial loss or for any indirect or consequential loss or damage such as lost profit, lost opportunity, lost bargain, lost reputation or lost savings whether caused by our negligence, the negligence of our employees or agents or otherwise.

7.2 Our total liability will be limited to the amount of our charges from time to time. We will not be liable to any party other than the person who has made a booking.

7.3 In the event that all or substantially all of the photographs/videos taken during a photo session are lost or destroyed by us, then a replacement photo session will be arranged at no additional cost to you but you will not have a right to a refund. If photos taken during a photo/video session are lost or destroyed by you, then you will need to rebook a session and a full fee will be payable (subject to such discount as may be agreed).

7.4 You will be liable for any loss or damage to our equipment/studio if such loss or damage arises as a result of your negligent or deliberate acts or omissions.

7.5 Nothing in these terms will exclude or limit our liability for death or personal injury caused by our negligence.

8. General

8.1 We will not be liable for any delay or failure to perform our duties if such delay or failure is due to any cause whatsoever beyond our reasonable control (including computer or equipment malfunction, travel disruption, strikes or Acts of God).

8.2 You will not be entitled to withhold by way of set-off, deduction, or counterclaim any amounts which you owe to us against any amounts that we may owe to you.

8.3 We shall have discretion as to which of our employees or subcontractors are assigned to perform the services. We may use employees or self employed contractors.

8.4 Failure by either party to enforce at any time or for any period any one or more of the terms or conditions of this agreement shall not be a waiver of them or the right at any time subsequently to enforce all terms and conditions of this agreement.